Atera

Atera is suitable for anyone who needs quick access to lots of devices without too much fuss between servicing. if you need to propagate scripts for hundreds of clients, install applications and know exactly all the useful information about the pc you need to work on it is perfect

High recommendation for MSPs juggling multiple client IT environments. It has integrated suite of tools simplifies operations, offering seamless remote monitoring , management and ticketing solutions. For SMBs it is invaluable, benefiting from its full monitoring, patch management & remote access features at an affordable price.
Less Recommendation for large enterprises with huge IT infrastructures who has advanced customization also highly regulated industries such as finance, healthcare where Atera lacking in specialized compliance features necessary for strict regulatory adherence.

Atera would suit very well where IT team has to manage huge number of end devices like laptop, desktop, printer and daily technical issues. Atera would help to organize and centralize the overall infrastructure which surely saves a lots of time! Atera would also suite very well if you have large number of remote workforce.

Being able to immediately assist a user who has submitted a ticket by clicking on their device directly from within the ticket is really helpful. You then have options to run scripts or make changes from the command line or powershell without having to disturb the user. A situation that occurs from time to time is a user sends through a ticket requesting access which requires approval. We are not able to send an email to HR or the manager without sending it to the user as well. So I have to then email outside of the ticketing system and then attach the confirmed approval to the ticket.

Atera does a great job of making it easy to get to all system information in one place, from user workstations all the way through servers to core network infrastructure.

Access to tools to manage devices is nicely integrated into the interface and feels natural to use.

Setup and use of Atera is extremely intuitive. It took less than 30 days to get it fully setup and working in our environment.

Where Atera Excels:Small to Mid-Sized IT Environments: Atera is ideal for settings like a high school IT department. It provides a comprehensive suite of tools, including remote access, ticketing, reporting, and more, in a single pane of glass.Remote Support: If you're managing devices across the school, Atera's remote access capabilities allow you to troubleshoot without needing physical access to the machines. This is handy for quick fixes or when working from a different location.Preventative Maintenance: With its proactive monitoring, Atera can alert you to issues like low disk space, high CPU usage, or network outages before they become bigger problems. This helps in maintaining a smooth IT infrastructure in the school.Automated Scripts and Patch Management: You can automate routine tasks and keep systems updated with the latest patches. This is particularly useful in an educational environment where there's a lot of repetitive work and consistent need for updates.Scenarios Where Atera Might Be Less Appropriate:Very Large Enterprises: In a vast enterprise setting with complex IT needs, Atera might lack some of the advanced features and customizability that larger, more specialized tools offer.Deep Specialized Use Cases: If your needs are very specific, like advanced cybersecurity monitoring or in-depth analytics, Atera might not be the best fit. It's more of an all-rounder than a specialist tool.Budget Constraints: While Atera is cost-effective for many, if your school's IT budget is extremely tight, you might find the cost a consideration, especially if you're only using a fraction of its features.In Your Case:As an IT apprentice in a high school, Atera can be a valuable tool for you. It can help you manage and monitor school devices efficiently, handle support tickets, and automate routine tasks, giving you more time to focus on complex projects or learning new skills. Just remember, its suitability depends on the specific needs and scale of your school's IT infrastructure.

One of the best things about Atera is the seamless and instant integration that it provides with many third party applications which enable us to perform simple remote monitoring. Also, the centralized approach of Atera has helped us save a lot of time and revenue by investing less in other platforms. Simply said, it is an All in one platform for us and I like that very much.

The best thing about Atera is the fact that it enables us access to the customer portal. Also, Atera's AI capabilities helps in predictive ticketing process which enables us to be much more proactive. Also, it provides a single intuitive dashboard which helps us work in a cross functional manner much more efficiently. Also, network discovery and ticket alerts are very easily managed with Atera which I like very much.

Atera is a good all around RMM solution that has all the features as other competing brands. There are shortcomings so do your research when making your decision, but keep in mind that they're constantly developing and coming out with new features. Our IT department depends on Atera daily and for the most part what we need is there.

Atera is well suited for small MSP companies. It can become expensive when working with a lot of techs since is it a per user price.

Atera is great for small to medium business IT gurus. It allows a single user a license to administer an unlimited number of devices. PC? Mac? Server? No problem. I work from home, using a 2011 MacBook Pro, and administer over 60 devices, from aging 2012 Windows servers, Azure virtual servers, and PC laptops from ancient to cutting edge. Atera lets me do all that from my Mac. I'm also a Creative Director, and have been doing graphic design since the 80's, and fill that role for my company as well. Paying for one admin seat rather than per device Managed is, hands down, my driving factor for chosing Atera. Next is the control I have to log in to any pc or server we own, and diagnose and fix issues. Something I haven't done a lot with, but am exploring more now, is running scripts across the board, which is another handy tool for installation, removal, updates, etc. Without Atera, my job would be very difficult. I honestly cannot think of a scenario where it is less appropriate, unless the intent is to also administer iOS devices with the same tool. I believe they are working on adding that functionality, and when they do, I'm going to be all over it.

The remote access functions provided by the Atera agent are incredibly useful. The software my company prefers to use works with it wonderfully. Installation is easy both through common Windows installation and the command line. The agents install quickly, and I have rarely had issues with them being lost or not connecting across networks correctly.

When onboarding a new client, it's easy to install the agent and start obtaining information rapidly to see where problems lie. The fact that there is no "per device" charge allows us to do broad installs without concern over costs.

Two areas that I would like to see improvement are:
Event viewer - enabling filtering of errors or warnings
Metrics - more time choices and being able to view GPUs

For asset management and IT management perspective Atera has saved me a lot of effort and extra work. I would like to see better ticket center layout for responses. I do have a major recommendation for tracking TPM 2.0 to better direct efforts for upgrading PCs to Windows 11. Otherwise I have no issues using Atera at this time.

What it all comes down to, is the ability to take care of our customers so they can succeed and be productive. Even before the Kaseya breach this was difficult, and after more so. Atera provides streamlined solution that provides layers of solutions to accomplish every task from multiple directions, so that we can be the best IT Partners for our customers.

I use it best when I keep multiple remote sessions open at a time to work on different servers.

Atera is a great tool to use when you need to quickly inventory and manage your devices on your network, and need something to help with managing updates for systems, whether they be laptops, desktops, or servers. It is also great for remote support and management; using the RMM tools was easy and always worked without any issues.

A specific scenario would be for a sole IT professional who provides services either to multiple clients of a sole IT manager in the company who works on many devices internally could use Atera for keeping a tab on all the applications, software patches and assisting users in resolving issues.

It is very suited to a Microsoft environment as it has very good support for Ms. It will alert you for instance when the domain controller is offline, or when the Exchange Server is down. It is harder to set up in a mixed environment which also includes Mac machines

Remote management of Computers & Networks. We migrated to Atera from another RMM platform over a year ago. So far nothing has come up that is an issue. We are not using their built-in ticketing but I know they are constantly making improvements to make that better.

Well suited to remotely manage [client's] computers to make sure they can maintain uptime. Can be overwhelming when it gives updates on fan speed or similar [nonemergency] errors if you don't configure alerts correctly.

Atera is useful for companies that have many endpoints or multiple clients being managed by a small team. It's ideal for MSPs because of its unlimited endpoints, customers, and integration with common billing software. I think there are better solutions for an internal IT team, where endpoint count wouldn't be in as much flux.

Atera is well suited for small to medium sized MSPs. Enterprise grade sized MSPs may find some of the menus and details difficult to work with. Mac Houses should feel good about the platform - the reporting and alerting works like a charm. Patching is as good as any I've seen.

Atera is well all around suited for usage for any IT customer. We have remote access, automation, ticketing system, contacts, contractions, doing invoicing, quotes, billing and more. It is extremely easy to use and flexible with it's users interface. I would highly recommend this to anyone who does IT work or in the IT field of things.